Growth continues across the Northeast (take a look at who, where, when), The Greene Turtle eyes more expansion
in Northeastand, The Elephant in the Room (the issues operators are dealing with today), Dunkin' unveils new generation concept, Anoush'ella brings Armenian & Lebanese traditions to Boston, and more...
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Rebecca Kean, with her brother Jeremy and colleague Phil Kruta of Brassica Kitchen & Café in Boston's Jamaica Plain neighborhood, brings her unique perspective to her post. She helped Jeremy and Phil transform a Jamaica Plain, MA café into an all-day neighborhood gathering place for great food. Fresh and local food is the restaurant's mainstay and the owners' passion for well-made fare, attentive service and a friendly staff make it a favorite to neighbors and beyond.
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Customer service is the number one priority for businesses in the restaurant and food service industry. It is important that employees of a business in this industry always greet guests with a cheerful demeanor, happily answer any questions a customer may have, and ensure that the guests enjoy their experience. But just delivering quality customer service in person or over the phone is not longer enough to satisfy the customers of today. Now, a more digital approach is necessary to provide the highest level of customer service.
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